Take Notice
- MAXGROOM reserves the right to refuse returns for products that show signs of use.
- If you want to change or cancel an order, please contact us as soon as possible. We’ll try our best to change before shipping, but some changes may cause a delay. We cannot change or cancel special orders or orders that have already shipped.
30-Day Money-Back Guarantee
Disclaimer:
The return and warranty policy outlined on this page applies exclusively to purchases made directly through online shops operated by maxgroom.com. If you have purchased our products through a third party, the return and warranty terms may differ.
Non-Returnable Items
We cannot accept returns for items that:
- Show signs of wear, damage, or other alterations.
- Are missing parts, such as manuals, warranties, or accessories.
- Have visible scuffs or marks.
Return Process
Please contact us with the following informations:
- Your original order number
- Pictures or videos of the item if it's broken
- Your delivery address
- Your contact information
Returns Procedure
- Contact MAXGROOM’s customer service team at service@maxgroom.cn to receive the return address.
- Your order number and the reason for return.
- Pack the product securely to prevent damage during transportation.
- Tell us the tracking information after shipping.
MAXGROOM will process your returns within three business days after we receive the returned packages.
Refunds and Exchanges
- Refunds will be processed to your original payment method.
Return Shipping Costs
For items with manufacturing defects: MAXGROOM will bear up to $10 for shipping cost.
For items without manufacturing defects: You are responsible for return shipping cost. Kindly suggest you use a shipping service with tracking number, as it may affect the refund process without tracking.